" If you make a sale you make a living, If you make an investment of time and good service in a customer , you make a future"
Our Service Commitment
Customer satisfaction begins with reliable machines. But like all machines, they need to be cared for. Norcom prides itself on fast service repair when your company needs it.
Setup of the machine can be a daunting task for untrained professionals. Our team can help establish the right configuration to meet your company's needs.
Training is vital for the reduction of technology change management. Our team will spend time training all employees to answer any questions about the machine.
Supply items need to be readily of demand when our customers need it. Norcom is committed to providing supplies the same day the are ordered.
We take into account all these different elements of service to provide the best possible end result, customer satisfaction.
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Flexible Service Plans
Norcom can provide service plans that are unique to each customer. Different machines require a different level of service. Norcom can offer service package agreements that include a set price per month or time and material.
Service Plan Right for You
The Set-Price-Per-Month package can be offered to customers who purchase equipment from us. We have a much greater understanding of the products when the product was initially sold by Norcom. By having a set price per month, employees know how much service will cost them throughout the year - helping to budget new equipment when purchased. This package is the hassle free offering Norcom can provide. This package covers transportation costs, labor, and time when repairing equipment.
The Time-and-Material package
is offered to customers who purchase from us and for those who don't. This costing package will charge for transportation, labor, and time for the repair of the equipment